Dozens of awards to date for Sands China in 2014

MACAO - Since January 2014, a total of over 80 awards and accolades have been given to Sands China Ltd.’s integrated resorts, and to hotels, restaurants and spas at its properties. That averages to a recognition every four days over the last 10 months.

“Sands China aims to create unforgettable experiences for business, leisure and family travellers at our integrated resorts,” said Gunther Hatt, Executive Vice President of Operations, Sands China Ltd. “The honours we’ve received to date in 2014 – from guests, government agencies, industry-leading publications and others – are a welcome confirmation of the success of that effort. Recognition has ranged from praise for our luxury, value and sheer popularity to our efforts toward innovation, leadership and sustainability. In all these areas, our achievements are a direct result of the dedication of our incredible team of over 28,000 employees. They are the ones who have understood and internalised our company’s core values, and are translating them into action day after day. Beyond delighting our guests, their determination has distinguished Sands China properties as among the best in the business – all while helping establish Macao as a world centre of tourism and leisure.”

To further encourage, support and reward its team members for their important role in delivering the company’s high standards of service excellence, Sands China launched its Because We Care enhanced set of cultural values in June 2013 – Friendliness, Professionalism, Active Listening and Teamwork – aimed at giving guests, visitors and team members an experience of memorable, attentive and entertaining service. And in July 2014, the company launched the Era of Excellence – a set of benchmark values covering service excellence, team member excellence and operational excellence. It stresses a core commitment that all employees work together to achieve continuous success for the company by delivering the best service standards to all guests.

Awards and accolades in 2014 have highlighted excellence in accommodation, dining, spa, retail, entertainment, MICE, sustainability and more. Among them are: Holiday Inn Macao Cotai Central becoming the only Holiday Inn in the world listed in the prestigious Forbes Travel Guide in 2014, receiving a four-star rating; The Venetian Macao’s authentic Indian restaurant the Golden Peacock earning a star in both the 2014 and 2015 Michelin Guides for Hong Kong & Macau; the 2014 RLI Shopping Centre Renovation award going to Shoppes at Four Seasons at The Plaza Macao; Bodhi Spa at Conrad Macao, Cotai Central being named Top Spa in the 2014 Hurun Presidential Awards; The Venetian Macao being named Best Meetings & Conventions Hotel in Macau by TTG China Travel Awards for the seventh straight year; the China Green Enterprise Award for Outstanding Sustainable Development Enterprise, given to Sands China Ltd.; Travel + Leisure India & South Asia naming The Venetian Macao as the Best Luxury Resort in the World for the third consecutive year; the award for Asia’s Leading Fully Integrated Resort given to The Venetian Macao in the 2014 World Travel Awards; Hong Kong Tatler recognising Sands Macao’s signature restaurants Copa Steakhouse and Golden Court in its 2014 Best Restaurants guide; and dozens more.

Sands China’s award-winning portfolio comprises Sands Macao; The Venetian Macao; The Plaza Macao, featuring the Four Seasons Hotel Macao; and Sands Cotai Central, which houses the world’s largest Conrad, Sheraton and Holiday Inn hotels. Together they offer a broad array of business, leisure, and entertainment options to suit every type of guest, providing a diversity of choices in world-class accommodation, dining, retail, meeting facilities and entertainment.

sourced:traveldailynews.asia