Airbnb: friend or foe to Singapore hotel industry?

Researchers at The Hong Kong Polytechnic University (PolyU) conducted a study to evaluate if Airbnb complements existing accommodation provision or presents disruptive competition that may threaten the traditional market in Singapore.

The findings were presented in Accommodating the Sharing Revolution: A Qualitative Evaluation of the Impact of Airbnb on Singapore’s Budget Hotels by Professor Brian King and Edward Koh, student of the Doctor of Hotel and Tourism Management programme, of the School of Hotel and Tourism Management at PolyU.

Threat looms over ‘clear benefits’
Homesharing sites allow homeowners to “optimise their assets” and offer consumers diversified accommodation options, thus facilitating entrepreneurship, supplementing incomes and widening consumer choice.

However, there is concern over how these developments threaten industry incumbents, particularly those in direct competition at the budget end of the market.

The researchers note that Airbnb entered the market in 2008 and has since undergone “exponential growth”: between 2010 and 2015, the number of rooms booked increased by 105 times and revenues by 115 times.

Staying in local residences offers tourists more localised experiences at prices that compete with one and two star budget hotels, which may need to “differentiate with a view to ensuring their survival”.

Disruptive or complementary?
To evaluate the impact of Airbnb on the traditional market, the researchers started out by searching the platform to identify the available accommodation options in Singapore and compared prices with those offered by traditional hotels and hostels. The average price of S$90 (US$66) for a private room was roughly equivalent to the price of an economy hotel with an average rate of S$105.

Shared rooms on Airbnb averaged S$55, slightly above the average room rate for hostel beds, which started at around S$20. The average Airbnb price for an entire home, S$229, was also higher than the equivalent mid-tier hotel price of S$174.

The researchers also conducted interviews with managers or representatives of four mid-tier hotels, three economy hotels and three hostels, and with a representative from Airbnb’s Asia headquarters in Singapore.

All the hotel and hostel representatives surveyed felt that competition had increased in recent years, and all but one attributed this to the “entry of new mid-tier and economy hotels”.

The increased capacity has not only resulted in lower occupancy rates for mid-tier and economy hotels and hostels, but has also created a price war that had seen prices drop by as much as 50%.

As one hotelier noted, “owning and operating standalone hotels is making increasingly less commercial sense”, while others said that they were finding it increasingly difficult to recruit personnel because of the increased demand from new hotel entrants.

Nevertheless, a majority of the mid-tier and economy interviewees did not perceive Airbnb as posing a direct threat to their business, and were unconcerned about a “prospective glut” of rooms.

Although two of the hostel operators listed their rooms on the site, they said that the associated revenues were insignificant, leading the researchers to conclude that “Airbnb consumers are generally uninterested in hostel options” and that hostel users are “not active Airbnb users”. Rather than representing a threat to existing operators, it seems that Airbnb has generated new markets by attracting budget-conscious families. This, the researchers note, has “expanded the tourism economy for the benefit of all industry players”.

Striking a balance between regulation and competition
All of the interviewees agreed that regulations are needed to guide the home rental market. In particular, they suggested that third party management companies should be allowed to “transact on behalf of home owners and tenants”, which would allow them to be held accountable by the local authorities and ensure compliance in terms of “tax payment and other regulations”.

Airbnb rentals should also be made to comply with standard safety regulations, such as maintaining guest registers and installing CCTV cameras, because poor safety standards could compromise Singapore’s reputation as a safe city. Another problem area that was highlighted by the interviewees is the employment of foreign domestic workers as chambermaids, which is “in clear contravention” of employment laws.

According to the interviewees, the current lack of regulation in the home rental market means that traditional operators and Airbnb hosts are not competing on a “level playing field”.

For instance, serviced apartment operators are only allowed to accept guests for a minimum of a week, while hostel operators must have at least six beds per room, making it impossible for them to offer single and twin-bedded rooms.

Still, interviewees supported the Singapore government’s “belief in fair competition and advocacy of extended consumer options”. Hence, they did not want to see overly cumbersome regulation that would prevent market entry. If the market continues to be unregulated, however, the interviewees expressed concern that conversions of private housing into home rental accommodation may proliferate and that such rapid expansion could certainly represent a future threat.

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